FAQs

    • Use a soft cloth and liquid dishwashing detergent to clean the surface of the tub. A Magic Eraser works well on stubborn marks.

      For an additional luster on your bath surface, you may use a high quality automotive wax recommended for plastic surfaces. Do not wax the floor as this may cause a slipping hazard. Light scratches and abrasions may be removed and the original gloss restored by using a light buffing compound. Using a damp cloth, rub in small circles until scratches or abrasions are gone and then wipe with a dry cloth until the original gloss is restored.

      Repairs of any kind, if necessary, should be done by a qualified acrylic expert.

      Was this helpful?   Yes   |   No

    • Jetta University is elearning education only available to wholesale partners. This education is designed to support distributors, plumbers and their staff to learn the basics of bathtubs, installation styles, the Jetta brand, and what Jetta has to offer from manufacturing process to quality delivered product.  To enroll, simply log into your partner portal and choose the "Access Jetta University" option. 

      Your Jetta University Login credentials are NOT the same as your Partner Portal.   Jetta University is an educational platform completely separate from Jetta's secure website portal - which contains access to your order history, confidential pricing and documents. 

      Was this helpful?   Yes   |   No

    • Jetta's secure website portal is your secure access to your order history, confidential pricing and marketing support documents.  Your Partner portal is separate from your eLearning credentials at Jetta Unviersity.   This is because your security is very important to us.  eLearning is hosted through a third party technology platform and you can self-enroll.  Your partner portal requires a Jetta team member to verify your identity and qualify you for access to your partner tools.

      Was this helpful?   Yes   |   No

    • We do not recommend using salts with the whirlpool or air feature as the salt crystals may get stuck in the jets, air holes, plumbing lines or pump. Additionally, the acrylic may discolor due to use of bath salts.

      We recommend using only bubble bath that is water soluble with the soaker hydrotherapy only so as not to leave a residue in the plumbing or air lines of your tub. We do not recommend using bubble bath or any oil-based bath products while your whirlpool or air system is in use.

      Was this helpful?   Yes   |   No

    • Mortar chemically cures to form a very hard compound that will adhere properly to a myriad of surfaces. This will provide the needed support to ensure that your tub performs as intended for years to come.

      Was this helpful?   Yes   |   No

    • We recommend using a diamond tip hole saw to minimize chipping versus a saw with teeth.

      Was this helpful?   Yes   |   No

    • We recommend using a diamond or finishing blade with at least 36 carbide teeth.

      Was this helpful?   Yes   |   No

    • Jetta air tubs come standard with three modes.  Pressing the blower button on your keypad once will give you Continuous Mode.  Pressing the blower button twice will give you Pulse Mode.  Pressing the blower button three times will give you Wave Mode.

      Was this helpful?   Yes   |   No

    • Reset the keypad by pressing and holding the top two buttons simultaneously for 10 seconds. 

      Was this helpful?   Yes   |   No

    • The speed adjustment is located on your keypad.  Press and hold the + or – keys to increase or decrease the speed of the bubbles.

      Was this helpful?   Yes   |   No

    • Jetta air tubs come equipped with an automatic purge or dry cycle.  This keeps the injector lines clean and dry.  The cycle is initiated automatically 20 minutes after use and has a cycle time of 2 minutes.

      Was this helpful?   Yes   |   No

    • Yes. Jetta recommends that you turn the blower on then back off to set the purge cycle to ensure that the lines stay clean and dry.

      Was this helpful?   Yes   |   No

    • The light on air or combo tubs is operated by the keypad. Check to ensure that the gray cable coming from the back of the light cup is plugged into the middle outlet on the back of the blower.

      Was this helpful?   Yes   |   No

    • The tub will come with a 6' length of blower hose attached to the tub.   This connection should not be removed, but the blower hose can be cut in the center of one of the flat spots to create a length of hose to attach the PVC to the air output fitting on the blower.    The rest of the distance between the blower and the tub can be made up of 1" diameter PVC rigid or flex pipe.   When making 90 degree turns with PVC two 45 degree fittings should be used to prevent restriction of air flow.  Clamps should be used to secure blower hose at the connection points. 

      Was this helpful?   Yes   |   No

    • Your tub will come with a 6' section of blower hose attached to the tub. This connection shoud not be removed.  Additional lengths of blower hose can be purchased at the distributor location where the tub was purchased and attached to the existing length using a small section of flex pipe and 2 hose clamps. 

      Was this helpful?   Yes   |   No

    • An air vent is necessary for the proper functioning of the blower. This vent should be 2” x 4” or larger.  

      Was this helpful?   Yes   |   No

    • The blower has four mounting points for use in sceuring to a wood surface like the floor of an attic or cabinet or on the shelf of a closet. The blower should not be mounted vertically on a sheetrock wall. 

      Was this helpful?   Yes   |   No

    • Additional cables can be ordered through your distributor under Jetta part number 01-31-0514. 

      Was this helpful?   Yes   |   No

    • A 2 ½” diameter hole can be carefully drilled under the following considerations.  

      No holes can be drilled under the integrated linear overflow.  

      A diamond tip hole saw should be used to minimize chipping.  

      Take extra precautions to stop as soon as the saw clears the acrylic so none of the air plumbing is damagedJetta Corporation is not responsible for damaged air plumbing during the drilling process.  

      Was this helpful?   Yes   |   No

    • The blower should be mounted within 15 feet of the tub with less than 6 directional changes, In an area with some air flow and an ambient temperature of around 72° F. When making directional changes (if using PVC) the 90° turns should be made up of two 45° turns to prevent restriction of airflow. The blower should not be mounted in the cavity under the bathtub.  

      Was this helpful?   Yes   |   No

    • A minimum access of 22” x 18” is needed to properly reach all electrical components of the system.

      Was this helpful?   Yes   |   No

    • Use one 1” hose clamp to connect the blower hose to air output fitting on the blower.   

      Was this helpful?   Yes   |   No

    • The GFCI could be tripped. Confirm that the receptacle is working by plugging in a hairdryer or light. If the receptacle is operational, check to ensure that the red tubing is attached firmly to the bottom of the On/Off switch button body as well as to the back of the motor. The On/Off button is operated by a puff of air traveling down this line. 

      Was this helpful?   Yes   |   No

    • All Elite, Designer, Classic and Walk-In tubs have jets with adjustable water volume control to provide specific intensity to each area of the body.  The intensity can be controlled by turning the jet to the right for increased water flow or to the left for decreased water flow. Please note that our Advantage and Affinity lines do not have adjustable water volume jets.

      Was this helpful?   Yes   |   No

    • Check to ensure all jets are in the open position. The inline heater is activated by a water sensor. The sensor will not activate without sufficient water flow running through the system.  If all jets are open and the heater has not activated please contact Jetta at warranty@jettacorp.com.

      Was this helpful?   Yes   |   No

    • The light inside the plug is communicating that there is power being supplied to the heater.  This does not mean that the heater is active.  The heater will only be activated when there is proper water flow in the system.

      Was this helpful?   Yes   |   No

    • If your tub was manufactured after May of 2008, replacement jet parts can be purchased from ww.whirlpooltubparts.net/jetta.html .

      IMPORTANT NOTE: In May of 2008, we changed our jet design. All jets and jet trim manufactured prior to this date were discontinued by the manufacturer. The following websites may have inventory of these older jet parts/trim:

      www.uspartscenter.com

      www.spasandmore.com

      www.spaparts.com

      www.spaguts.com

      Part numbers for these jets and the jet trim are not available, so the photos on the website will need to be matched to your current jet parts on your tub to ensure the proper items are ordered.

      Was this helpful?   Yes   |   No

    • With the ease of a dial, get additional control of the whirlpool flow rates. Increase and decrease the jet pressure of all the jets at the same time with the turn of one control. The control has three settings: low, medium, and high. Comes standard on all Elite and Designer Whirlpool and Combo tubs. Available as an upgrade option on Classic Whirlpool or Combo tubs. Not available for Soaker or Air tubs.

      Available in these colors:

      • Polished Chrome
      • Polished brass
      • Oil rubbed bronze
      • Satin nickel
      • White
      • Biscuit
      • Bone
      • Black

       

       

       

      Was this helpful?   Yes   |   No

    • The most effective way to keep your whirlpool sanitary is using Jetta Clean - this can be purchased from your local Jetta Distributor or in our Jetta Showroom. 

      A secondary method for clean your whirlpool tub is to fill your tub with hot water 2” above the upper level jets. Add 2 tablespoons of low-foaming automatic dishwashing detergent (i.e. Cascade) and ½ cup of household bleach. Run the whirlpool system for a minimum of 15 minutes. Drain bath. Refill with cold water and run the whirlpool system for an additional 10 minutes. Drain bath. If this procedure has not been performed recently, you may need to do this several times to ensure the lines are clean. 

      Was this helpful?   Yes   |   No

    • Jetta Designer and Elite baths come standard with rotational jets at the back of the tub. These jets are designed to disperse water in a whirl pattern.  To reduce the whirl pattern, use your finger to adjust the center of the jet nozzle to the center of the jet body.  To increase the whirl pattern, move the jet nozzle to the outer ring of the jet body. Please note that our Classic, Walk-In, Advantage and Affinity lines do not have rotational jets.

      Was this helpful?   Yes   |   No

    • There could be debris caught in the jet.  The jet body on our Classic, Designer, Elite and Walk-In tubs can be removed by rotating to the left until the tabs clear the openings.  When reinstalling the jet, insert the tabs into the openings and turn to the right until you hear the jet click into place. Please note that the jets on our Affinity and Advantage lines are unable to be adjusted and/or removed for cleaning.

      Was this helpful?   Yes   |   No

    • The jets in Jetta’s Classic, Designer, Elite and Walk-In tubs can be removed and placed in the dishwasher for cleaning. To remove the jets, turn the outer ring counter clockwise past the point of resistance until you hear a click.  Pull the jet straight out to remove.  To reinstall the jet, insert the jet body into the housing and turn to the right until you hear a click.  

      Was this helpful?   Yes   |   No