How do I clean the acrylic surface of my bathtub?
Use a soft cloth and liquid dishwashing detergent to clean the surface of the tub. A Magic Eraser works well on stubborn marks.
For an additional luster on your bath surface, you may use a high quality automotive wax recommended for plastic surfaces. Do not wax the floor as this may cause a slipping hazard. Light scratches and abrasions may be removed and the original gloss restored by using a light buffing compound. Using a damp cloth, rub in small circles until scratches or abrasions are gone and then wipe with a dry cloth until the original gloss is restored.
Repairs of any kind, if necessary, should be done by a qualified acrylic expert.
Can I use Epsom or bath salts, bubble bath or bath oils in my tub?
We do not recommend using salts with the whirlpool or air feature as the salt crystals may get stuck in the jets, air holes, plumbing lines or pump. Additionally, the acrylic may discolor due to use of bath salts.
We recommend using only bubble bath that is water soluble with the soaker hydrotherapy only so as not to leave a residue in the plumbing or air lines of your tub. We do not recommend using bubble bath or any oil-based bath products while your whirlpool or air system is in use.
Why do I need to use mortar for support under the floor of the tub?
Mortar chemically cures to form a very hard compound that will adhere properly to a myriad of surfaces. This will provide the needed support to ensure that your tub performs as intended for years to come.
What type of drill bit should I use to drill the hole for my deck mounted faucet?
We recommend using a diamond tip hole saw to minimize chipping versus a saw with teeth.
What type of blade should be used to trim the skirt on my bathtub?
We recommend using a diamond or finishing blade with at least 36 carbide teeth.
Why will my air blower not turn on?
The GFCI could be tripped. Confirm that the receptacle is working by plugging in a hairdryer or light. If the outlet is operational, unplug the blower from the GFCI outlet under your tub. Ensure that the black cable is securely fastened to the back of the keypad as well as the back side of the blower. The black cable needs to be plugged into the far right opening as you are facing the back of the blower. Look into the plug on the cable and confirm there are no bent pins inside the plug. Plug the blower back into the GFCI outlet. Reset the keypad by pressing and holding the top two buttons simultaneously for 10 seconds. If the reset was successful, all of the lights on the keypad should be off after the initialization sequence concludes.
How do I adjust the speed of the bubbles on my air tub?
The speed adjustment is located on your keypad. Press and hold the + or – keys to increase or decrease the speed of the bubbles.
Why is my air blower not running at an even speed?
Jetta air tubs come standard with three modes. Pressing the blower button on your keypad once will give you Continuous Mode. Pressing the blower button twice will give you Pulse Mode. Pressing the blower button three times will give you Wave Mode.
Why does my air blower turn on after I am out of the bath?
Jetta air tubs come equipped with an automatic purge or dry cycle. This keeps the injector lines clean and dry. The cycle is initiated automatically 20 minutes after use and has a cycle time of 2 minutes.
Should I run the purge cycle even if I do not use the air blower?
Yes. Jetta recommends that you turn the blower on then back off to set the purge cycle to ensure that the lines stay clean and dry.
What should I do if the light in my air tub will not turn on?
The light on air or combo tubs is operated by the keypad. Check to ensure that the gray cable coming from the back of the light cup is plugged into the middle outlet on the back of the blower.
Why will my jet motor not turn on or off?
The GFCI could be tripped. Confirm that the receptacle is working by plugging in a hairdryer or light. If the receptacle is operational, check to ensure that the red tubing is attached firmly to the bottom of the On/Off switch button body as well as to the back of the motor. The On/Off button is operated by a puff of air traveling down this line.
Why is the same amount of water not coming out of all of my jets?
All Elite, Designer, Classic and Walk-In tubs have jets with adjustable water volume control to provide specific intensity to each area of the body. The intensity can be controlled by turning the jet to the right for increased water flow or to the left for decreased water flow. Please note that our Advantage and Affinity lines do not have adjustable water volume jets.
Can I adjust the whirl pattern coming from the jets on the back of my tub?
Jetta Designer and Elite baths come standard with rotational jets at the back of the tub. These jets are designed to disperse water in a whirl pattern. To reduce the whirl pattern, use your finger to adjust the center of the jet nozzle to the center of the jet body. To increase the whirl pattern, move the jet nozzle to the outer ring of the jet body. Please note that our Classic, Walk-In, Advantage and Affinity lines do not have rotational jets.
Why does the water flow not increase through the jets even though I am adjusting them?
There could be debris caught in the jet. The jet body on our Classic, Designer, Elite and Walk-In tubs can be removed by rotating to the left until the tabs clear the openings. When reinstalling the jet, insert the tabs into the openings and turn to the right until you hear the jet click into place. Please note that the jets on our Affinity and Advantage lines are unable to be adjusted and/or removed for cleaning.
Can I remove my jets for cleaning?
The jets in Jetta’s Classic, Designer, Elite and Walk-In tubs can be removed and placed in the dishwasher for cleaning. To remove the jets, turn the outer ring counter clockwise past the point of resistance until you hear a click. Pull the jet straight out to remove. To reinstall the jet, insert the jet body into the housing and turn to the right until you hear a click.
Why will the inline heater on my whirlpool tub not turn on?
Check to ensure all jets are in the open position. The inline heater is activated by a water sensor. The sensor will not activate without sufficient water flow running through the system. If all jets are open and the heater has not activated please contact Jetta at firstname.lastname@example.org.
Should the light on the plug for my inline heater be on?
The light inside the plug is communicating that there is power being supplied to the heater. This does not mean that the heater is active. The heater will only be activated when there is proper water flow in the system.
How do I flush the water lines in my bathtub to keep them clean?
Fill your tub with hot water 2” above the upper level jets
Add 2 tablespoons of low-foaming automatic dishwashing detergent (i.e. Cascade) and ½ cup of household bleach
Run the whirlpool system for a minimum of 15 minutes
Refill with cold water and run the whirlpool system for an additional 10 minutes
If this procedure has not been performed recently, you may need to do this several times to ensure the lines are clean.
How do I order replacement jet parts?
If your tub was manufactured after May of 2008, please email a picture of the interior of the bathing well showing the jet positions to email@example.com and advise which jets you would like to replace and the color.
IMPORTANT NOTE: In May of 2008, we changed our jet design. All jets and jet trim manufactured prior to this date were discontinued by the manufacturer. The following websites may have inventory of these older jet parts/trim:
Part numbers for these jets and the jet trim are not available, so the photos on the website will need to be matched to your current jet parts on your tub to ensure the proper items are ordered.